Privacy policy

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained primarily through your interactions with our website, www.ahpd.com.au. Third parties may also provide your information to us.

We collect your Personal Information for the primary purpose of providing our services to you and marketing.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

The Personal Information we collect from you will usually be limited to:

  • Your name;
  • Your email address;
  • Information you choose to give us, such as reflective responses in courses; and
  • Technical data which we usually will not directly see, but which may be collected as part of interacting with our website (such as IP addresses).


Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

It is unlikely that we will collect very much, if any, Sensitive Information from you. 

If we do, Sensitive information will be used by us only as authorised by you, or as required by law. 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including where authorised by you, or to third parties where you consent to the use or disclosure, or where such use or disclosure is reasonably anticipated by you (for example, the amount of payments will be disclosed to our accountants – we do not directly obtain any payment/credit card details from you, and therefore will not store that information).

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.


Access to your Personal Information


You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.


We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.


In order to protect your Personal Information we may require identification from you before releasing the requested information.


Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date.

We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at contact@ahpd.com.au.