COMING SOON

Avoiding Complaints and Damage Control

Health care Professional CPD - online learning

Part 1 - Avoiding Complaints and Minimising Risk 

In over a decade of investigating and defending health practitioners, David Gardner has observed some clear themes and issues that arise again and again.   

By identifying some of the key errors that many practitioners make, this course aims to help you minimise your chances of ever having a complaint made.
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At the end of this module you will: 

Have an awareness of the most commonly made complaints

Know how to respond to complaints at an early stage, to help prevent them from escalating to your regulator

Have an increased understanding of your professional obligations and how your code of conduct works in practice

Know the steps you can take to minimise your chances of receiving a complaint or notification

Part 2 - Damage Control: How to respond to a complaint or notification

Sometimes, despite your best efforts, a complaint about you might still be made. It might be entirely unwarranted, or you may have made a mistake that has led to a notification.

This course is designed to help you understand what you would be facing, and give you the tools to put yourself in a position to obtain the best outcome possible.
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At the end of this module you will know: 

How to respond to a complaint at an early stage, before it is made to the regulator  

How complaints are managed by the regulators, including what the regulators can and can’t do, and how long they might take   

How you should – and shouldn’t – respond to the regulator

What proactive steps you can take immediately to try and reduce the impact of any adverse outcome, and to demonstrate to the regulator that you have insight and do not pose a risk to the public.

Viewing

Self-paced video content

Reading

4 to 5 hours of text

Assessment

Multiple choice and reflection

Certificate

Immediate on completion 

This course is under construction

If you are interested please enter your email below to hear from us as soon as it is released

Thank you!

In the meantime please feel free to get in touch if there are any questions you would like us to cover or any specific learning outcomes you are looking for from this topic. 

The more we know about your needs the better this course will be!