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Skin Cancer College Special Offer

ONLINE SELF-PACED CPD

AHPRA Complaints: Prevention & Management

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Most practitioners will receive a complaint in the course of their career. 
Know how to manage that situation and protect your registration.  

Step 1 - Avoiding Complaints and Minimising Risk 

In over a decade of investigating and defending health practitioners, David Gardner has observed some clear themes and issues that arise again and again.   

Know where risk starts before it becomes a complaint. Identify the most common dangers in your practice, and put processes in place to minimise your chances of ever having a complaint made.

Learning Outcomes:

Understand how the most commonly made complaints arise

Know how to respond to local complaints at an early stage, to help prevent them from escalating to AHPRA

Have an increased understanding of your professional obligations and how your code of conduct works in practice

Know the steps you can take to minimise your chances of receiving a complaint or notification

Step 2 - Damage Control and Complaint Management

Despite your best efforts a complaint to AHPRA may still be made. If this happens you need to understand what you will be facing, how to respond, and the best way to manage the process.

After a complaint is received is not a good time to put a plan in place - this course is designed to help you do this ahead of time, reduce your stress, and obtain the best possible outcome.

Learning Outcomes:

Know how to respond to a phone call from AHPRA

Understand how complaints are managed, including what AHPRA can and can’t do, and how long the process might take  

Create a plan to guide you in your written response to AHPRA

Learn the proactive steps you can take immediately to lower your chances of having an adverse outcome.

Viewing

4 hours video content

Reading

4 hours of text

Assessment

4 hours reflective and constructive exercises

Certificate

Immediate on completion 
Complete online, at your pace, to claim 12 hours of CPD and refer back to the course materials whenever needed for up to 12 months.
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On demand learning

Complete the course where you want, when you want and revisit the material as often as you like for 12 months, even after you've received your certificate.

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Real world examples 

Making mistakes is a great way to learn, but learning from mistakes others have made is even better!
 Australian Health Professional Development provides high-quality CPD on overlooked issues for health practitioners. Our focus is on non-clinical education that helps you to better understand your professional obligations. Our courses are available online, in your own time, and provides a wealth of information and practical advice to help future-proof your career.

AHPD's founder, David Gardner, is a solicitor with a focus on health regulation, and a former AHPRA investigator and manager. After more than a decade of witnessing the devastating effects that a complaint can have on practitioners, David wanted to find a way to help practitioners avoid ever attracting the attention of their regulator. 

“I’d rather build a fence at the top of the cliff than drive an ambulance at the bottom.”