FREE On-Demand Training

Avoiding Complaints and Dealing with AHPRA

An AHPRA complaint can put your registration, reputation, and livelihood at risk.

The reality is, many complaints come down to a few common (and avoidable) mistakes, and how you respond can make a significant difference to the outcome.

In this free 30-minute training, you’ll learn:
  • The most common causes of complaints and how to avoid them
  • Where practitioners unknowingly expose themselves to risk
  • What to do if a complaint is made to AHPRA
  • Practical steps to protect your registration
Details:
Video with subtitles

Available on-demand from 14 April

Certificate for 0.5 CPD hours

Webinar feedback

"This should be mandatory learning for all registered with AHPRA. There *should* be little excuse to say "I didn't know". Thanks for this!"
"Excellent and engaging, thank you."
"This was very clear, concise and helpful - thank you. I would love to learn more about a potential framework or decision making tree for assessing the seriousness of the matter."
"Great tips that may prevent complaints or misunderstandings to happen. Prevention is key. And, involving the medical indemnity insurance early, is gold. "
"Thank you, this is a very concise and precise presentation.
I especially liked your advise "step back and do not react" in a challenging situation.
These are simple yet golden words of advice, especially in the context of complaints."
"Really useful as coming from a different system."
"Good tips for practitioners,   how to avoid the patient complaints in future and be kind and explain to the patient if adverse events  happen.".
"Good webinar, important info that one needs to hear ever so often."

Meet David

Presented by David Gardner, a solicitor and former AHPRA investigator.


With over a decade of experience in this field, David has seen firsthand how easily practitioners can find themselves under scrutiny, often without realising the risks they were taking.

This training is designed to help you identify those risks early and take practical steps to avoid them.